Information you will need to complete the setup:

1. Your email address
2. Your email password
3. Your server address (e.g. mail.infolog.ca or mail.infologistix.net)

If you don’t have this contact us email hidden; JavaScript is required and we will provide it

Step 1. Open the native Email app on the Android device. Tap on Other (if you have other accounts in the app you may want to look at slide 9. and then proceed to slide 2.)

Step 2. Select IMAP4 and then tap NEXT

Step 3. Fill in your email address and password and then tap MANUAL SETUP

Step 4. Fill in your server address, select TLS for security type and 143 for the port number. The username is your email address. Fill in the password and email address fields with your information from the list you gathered at the top of this tutorial. Once the information is complete and correct tap NEXT.

Step 5. Again, fill in the server address, select the security type. The outgoing port is 587. Make sure the username is your email address and toggle the “Show Password” box to ensure your password is correct. Then tap NEXT.

Step 6. The account will be registered on the server.

If you get an error check the settings. If you get errors and the settings look correct quit the process and start over (stop the app and start again, sometimes errors in information get cached and you have to start again to wipe the errors)

Step 7. It’s important to set the Sync Schedule so the app will automatically check for new mail in the background. The other settings are optional and can be left at default.

Step 8. Woohoo! It worked. You can set the name of the account to anything you wish, but I like to use my email address. It makes it easier to pick out for future support requests and troubleshooting.

Step 9. Use this slide only if you had other accounts on your phone and you want to add a new one. Tap Add account, and then move back to Step 2. above.

Here are the steps to setup an IMAP account in Outlook 2016. We are fans of the older, but more reliable Post Office Protocol (POP), but IMAP works great if you want to “sync” folders on different devices. You do, however, need to take care not to accidentally delete some of all of your messages. With IMAP you delete from one device you delete from all “sync’d” devices. Including the server!

If you want to stick with POP3 you can use our POP3 Set up tutorial.

Step 1:

Open Outlook and click “File” from the main menu.

Step 2:

Click “Add Account”.

Step 3:

Fill in your email address. Click “Advanced options” and check the box next to “Let me set up my account manually”. Click “Connect” to continue.

Step 4:

Click the “IMAP” account type box.

Step 5:

Have the mail server names assigned to your account handy. If you are not sure what they are ask up by clicking the “Help” button on the bottom right of this screen.

For “Incoming mail” fill in the server name, type in 143 for the port and select “STARTTLS” for the “Encryption method” dropdown.

For “Outgoing mail” fill in the server name, type in 587 for the port and select “STARTTLS” for the “Encryption method” dropdown.

This should look just like the image below, except you will use the server name assigned to your account. Then click “Connect”.

Step 6:

You will be prompted for your email account password. Make sure the “User Name” is the same as your email address. Click the “Save this password in your password list” check box and click “OK”.

Step 7:

Woohoo! Success. Click “OK” to return to the Outlook main screen and send a test message. If you get any errors let us know by clicking the “Help” button at the bottom right of this screen.

Here are the steps to setup a POP3 account in Outlook 2016. If you want to use IMAP instead you can use our IMAP Setup tutorial, but we are fans of the older, but more reliable Post Office Protocol (POP).

Step 1:

Open Outlook and click “File” from the main menu.

Step 2:

Click “Add Account”.

Step 3:

Fill in your email address. Click “Advanced options” and check the box next to “Let me set up my account manually”. Click “Connect” to continue.

Step 4:

Click the “POP” account type box.

Step 5:

Have the mail server names assigned to your account handy. If you are not sure what they are ask up by clicking the “Help” button on the bottom right of this screen.

For “Incoming mail” fill in the server name, type in 995 for the port and click the box next to “This server requires and encrypted connection (SSL/TLS)”.

For “Outgoing mail” fill in the server name, type in 587 for the port and select “STARTTLS” for the “Encryption method” dropdown.

This should look just like the image below, except you will use the server name assigned to your account. Then click “Connect”

Step 6:

You will be prompted for your email account password. Make sure the “User Name” is the same as your email address. Click the “Save this password in your password list” check box and click “OK”.

Step 7:

Woohoo! Success. Click “OK” to return to the Outlook main screen and send a test message. If you get any errors let us know by clicking the “Help” button at the bottom right of this screen.