Email Help

Support Desk – Email Help Questions answered on email. How-to’s on dealing with spam, client settings, error messages and more.

Android Email Setup

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  Information you will need to complete the setup: Your email address Your email password Your server address (e.g. mail.infolog.ca or mail.infologistix.net) If you don’t have this contact us email hidden; JavaScript is required and we will provide it Step 1. Open the native Email app on the Android device. Tap on Other (if you … Read more

Setup Outlook for Android with IMAP

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OK you want to add your IMAP email account to Outlook for Android. Here are the steps. For whatever reason Microsoft may not present all of these steps in order. If you don’t see the “next step” image, check the next one, it may be what you see and need to move on: Step 1: … Read more

Outlook 2016 IMAP Account Setup

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Here are the steps to setup an IMAP account in Outlook 2016. We are fans of the older, but more reliable Post Office Protocol (POP), but IMAP works great if you want to “sync” folders on different devices. You do, however, need to take care not to accidentally delete some of all of your messages. … Read more

Outlook 2016 POP3 Account Setup

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Here are the steps to setup a POP3 account in Outlook 2016. If you want to use IMAP instead you can use our IMAP Setup tutorial, but we are fans of the older, but more reliable Post Office Protocol (POP). Step 1: Open Outlook and click “File” from the main menu.   Step 2: Click … Read more

Windows Live Mail POP Setup

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These settings will allow you to set up POP on your Windows Live Mail so that you can connect it to the server to download your mail.   Open Windows Live Mail Add an email account Select File from the menu at the top of the window Select Options Choose Email Accounts… Select Add Select Email … Read more

Managing Good Mail in the Junk Folder

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Occasionally good mail will land in the Junk folder. Some Internet providers (especially telco and cable companies) have terrible IP address reputations. If you want to prevent a senders email from landing in the junk again here’s what you can do: Step 1. Log in to your webmail. Go to the junk folder. Select the … Read more

Setting up mail in iOS

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Setting up mail in iOS on your iPhone is usually pretty straightforward, but there are a couple of steps you might miss. One of them is including the outgoing password. Apple says it’s optional, but I can’t think of a provider where that is true. Make sure you see Step 5 and fill in the password field.

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I can’t click on links in webmail. What do I do?

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Your default view in webmail is set to plain text. That’s OK, it’s a best practice that prevents the automatic loading of remote images. Unfortunately it also renders links in the email unclickable. There is an easy fix. Just click on HTML in the View menu of a message display window (see the screen shots below)

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Why is my Blackberry email delayed?

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Blackberry email is “pushed” to Blackberry phones (BB) using two different RIM products. The email account assigned by your cell carrier resides on a Blackberry Enterprise Server (BES) and every other account you set up uses the Blackberry Internet Service (BIS).

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